Last week I signed up for TM's Unifi HSBB 5Mbps plan, and a few days ago the TM guys came to my house to set it up. Let me list down the steps that a Streamyx user needs to go through before signing up for Unifi.
- You need to call Unifi (1300881222) to inform them you want to sign up. They'll ask you which plan and all other details. They'll then schedule a time for the Unifi guys to come to your house to set up.
- You need to close your Streamyx account. From a user point of view, this is plain stupid. A user simply doesn't care if Unifi and Streamyx are 2 different business units in TM, because a user simply sees TM as 1 company. Anyway, I had to go a nearby TM Point to fill in a form to close my account. Thank god the whole closing down experience was fast and smooth.
- A few days later the Unifi guys came to my house. They arrived on-the-dot as promised at 9:30AM and they were very friendly. The agreed SLA from TM is that the installation would take less than 6 hours (my guess is that they're playing it safe), but turns out the actual installation took about 2 hours+. The Unifi guys had to pull another cable from the TM post outside my house and wire it directly to where I want to set up the Unifi box.
The unifi package came with 4 devices (photo below)
The tall grey device on the left is the TV Set Up box. It gives you 21 IPTV channels and TV-On-Demand (TVOD). The small white box with 2 antennas is the wireless router, and the white box on the right is the modem. A cordless phone (black) comes with the package too. All these 4 devices and the installation process were free-of-charge from TM. Awesome.
The Unifi guys did everything. The wireless network was set up with all the appropriate security settings. They even helped me perform a speed test which the results was more than pleasing:
Yup, that's right, I signed up for the 5Mbps plan but my actual speed is 6.4Mbps! Now my internet at home is faster than what I have at work! Youtube videos loading the point the page loads, and I was able to download a 1GB file for around 1 hour! That's how fast it is! TM definitely got it right this time around. Well done TM!